Bilingual Customer Care Representative Job at Virtual Vocations Inc, United States

  • Virtual Vocations Inc
  • United States

Job Description

Fluent in Spanish, the full-time Bilingual Customer Care Representative will provide exceptional service to Dental and Vision callers regarding eligibility, benefit coverage, and claims while working remotely with a flexible schedule that includes potential evening and weekend hours during peak enrollment periods. Key responsibilities: Assist callers with inquiries about eligibility, benefit coverage, and claims while ensuring a memorable customer experience Document call information accurately and provide feedback on claim issues to improve service quality Support enrollment activities and act as a liaison between the organization and client Member Services staff Required qualifications: High school diploma or equivalent 1+ years of customer service experience in healthcare, call center, banking, or retail Fluency in Spanish Basic knowledge of Microsoft Office products Ability to work occasional overtime as needed

Job Tags

Full time, Work at office, Remote work, Flexible hours

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